Gilded Cup Coffee Roasters Store Policies

Our guidelines outlining our commitment to quality, user privacy, and customer service for all coffee and merchandise orders.

  • Gilded Cup Coffee Roasters Return & Refund Policy

    Thank you for shopping with Gilded Cup Coffee Roasters! We take immense pride in the quality of our coffee beans and merchandise. If you are not completely satisfied with your purchase, we are here to help.

    1. Fresh Coffee Beans

    Due to the perishable nature of whole bean and ground coffee, all coffee bean sales are final and non-refundable.

    • Quality Guarantee: If your coffee arrives damaged, defective, or if you received the wrong item/roast, please contact us within 14 days of delivery at [nick@gildedcupcoffee.com]. Please include your order number and a photo of the damaged or incorrect item. We will happily send out a fresh replacement or issue a store credit/refund.

    2. Merchandise & Accessories

    We accept returns on non-perishable merchandise (such as apparel, glassware, mugs, and brewing equipment) within 30 days of delivery.

    • Conditions for Return: Items must be unused, unwashed, and in their original packaging with all tags intact.

    • Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. Initial shipping fees are non-refundable.

    • How to Initiate a Return: Email us at [nick@gildedcupcoffee.com] with your order number and the reason for the return. We will provide return instructions and the shipping address once approved.

    3. Refunds & Processing

    • Once your returned merchandise is received and inspected, we will notify you of the status of your refund.

    • Approved refunds will be processed back to your original method of payment within 5–7 business days.

    4. Contact Us

    If you have any questions about our return policy or need assistance with an order, please reach out:

  • Gilded Cup Coffee Roasters Terms of Service

    Effective Date: November 3, 2026

    Welcome to Gilded Cup Coffee Roasters! By accessing our website (gildedcupcoffee.com) or purchasing our products, you agree to be bound by the following terms and conditions.

    1. General Conditions

    • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

    • We reserve the right to refuse service to anyone for any reason at any time.

    2. Products & Pricing

    • Prices: Prices for our coffee beans, merchandise, and services are subject to change without notice.

    • Product Descriptions: We make every effort to display the colors, details, and descriptions of our coffee and merchandise as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect actual colors.

    • Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products or services that we offer. All product descriptions and pricing are subject to change at any time without notice.

    3. Order Acceptance & Billing

    • We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

    • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions.

    4. Shipping & Delivery

    • Shipping dates and times provided during checkout are estimates only. Gilded Cup Coffee Roasters is not responsible for shipping delays caused by carrier disruptions, weather, or incorrect addresses provided by the buyer.

    5. Intellectual Property

    • All content on this website—including logos, branding, text, images, photos, and graphics—is the property of Gilded Cup Coffee Roasters LLC and is protected by applicable intellectual property and copyright laws. You may not reproduce, duplicate, copy, or resell any portion of the site or its assets without express written permission from us.

    6. Limitation of Liability

    • In no event shall Gilded Cup Coffee Roasters, its directors, officers, employees, or partners be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of our products or service.

    7. Governing Law

    • These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts.

    8. Contact Information

    Questions about the Terms of Service should be sent to us at:

  • Gilded Cup Coffee Roasters Privacy Policy

    Effective Date: November 3, 2026

    At Gilded Cup Coffee Roasters, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal data when you visit or make a purchase from gildedcupcoffee.com.

    1. Information We Collect

    When you visit or make a purchase on our website, we collect certain information to fulfill your orders and improve your shopping experience:

    • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

    • Device Information: As you browse our store, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

    • Customer Support Data: We collect information you provide directly to us when contacting us with questions or support requests.

    2. How We Use Your Information

    We use the personal information we collect primarily to provide our services and operate our business:

    • Fulfilling Orders: Processing payments, arranging shipping, providing order confirmations, and handling returns or customer support.

    • Communication: Sending you order updates, answering inquiries, and—if you opt in—sharing store updates, new roasts, and promotional offers.

    • Improving Our Site: Analyzing how customers browse and interact with our store to optimize the website experience and measure the performance of our marketing campaigns.

    3. Sharing Your Information

    We do not sell your personal information. We only share your personal data with trusted third-party service providers that help us operate our store:

    • Squarespace: Hosts our online e-commerce platform.

    • Payment Processors & Carriers: Payment gateways (e.g., Stripe, PayPal) to process payments securely, and shipping carriers (e.g., USPS, UPS) to deliver your orders.

    • Legal Compliance: We may share your information if required to comply with applicable laws and regulations, respond to a subpoena, or protect our rights.

    4. Data Retention & Security

    • When you place an order through the site, we maintain your Order Information for our records unless and until you ask us to delete this information.

    • We implement standard security measures to protect your personal data during transmission and once received.

    5. Your Rights

    If you are a resident of certain jurisdictions (including Massachusetts and other US states with applicable privacy regulations), you have the right to access the personal information we hold about you, request that it be corrected or deleted, or opt out of marketing communications at any time.

    6. Contact Us

    For more information about our privacy practices, questions, or to submit a privacy-related request, please contact us at: